Our technicians carefully plan and install all of our wireless equipment.

Information for Property Managers and Owners

Here's what you need to know about Stephouse Networks installations.


Contents:

  1. Introduction
  2. Single-Customer Installation
  3. Multi-Customer Installation
  4. Contact Us

Introduction

Stephouse Networks is a local, high-speed internet service provider. We were founded in Portland in 2002 and have built our network from the ground-up. Our service uses wireless microwave links to provide people all over the Pacific Northwest with high-speed internet. (For more details on how our service works, please refer to the “How It Works” section of our site).

This information is for property managers who want to learn more about Stephouse Networks’ internet setup and services.

Our technicians install our wireless internet equipment following strict Oregon and Washington safety requirements. We try to follow existing building wiring where possible to reduce unnecessary building penetration and intrusion.

Maintenance is simple and stealthy, assuming Property Managers provide us with proper building access.

In many cases, property installations are at no cost to the tenant or property management. Please speak with your sales representative for more details.

How many customers are we providing service to?

Please take a look at our Single-Customer Installation requirements if there are one or two customers that require service on your property.

Take a look at our Multi-Customer Installation requirements if you plan on featuring Stephouse Networks services in larger multi-family properties or business offices.


Single-Customer Installation

Installing our internet service for tenants who live in townhomes or rentals requires verbal or written permission from the property manager or Homeowners Association.

Our technicians will install a small 1-foot-by-1-foot receiver onto the roof of the property. They will point the receiver towards the nearest service tower. Our technicians install wiring that connects the receiver to a power source within the home.

This small dish provides access to our network and the internet.

The smaller receivers require power from a Power over Ethernet device. This device will connect the outdoor antenna to a power source and a networking device (if the customer chooses).

Once a receiver, wiring, and a PoE device are set up, the customer should have access to our internet services.

Maintenance Access

Most troubleshooting issues with single-customer installations often have to do with the behavior of the receiver on the rooftop. Simple fixes include some in-office changes to settings or a power restart of the PoE by the customer.

Any further maintenance requires a Service Repair appointment with our Technical Staff. This is typically at no cost to the tenant or property management in cases of weather damage or typical wear and tear.

Our repair hours are typically 9AM to 5PM, Monday through Friday by appointment.


Multi-Customer Installation

Installing our internet service for mutliple tenants in residential or business settings requires written permissions, Right of Entry documentation, and maintenance access by the property management or Homeowners Association.

Stephouse Networks conducts full walkthroughs of larger properties and consults with key decision-makers within property management groups before constructing and installing any telecommunications equipment. Our goal is to ensure that all appropriate parties are well-informed about our setup and services before any kind of work begins.

Non-Penetrating Rooftop Mount

We deploy our non-penetrating rooftop mounts and larger receivers for flat-roof buildings. These non-penetrating setups require no drilling to mount our equipment. The rubber mats and weights secure our receivers to the rooftop.

This setup is safety compliant and is popular amongst other wireless telecommunications providers. Here are some specifications of possible setups:

Rooftop without mountRooftop with non-penetrating mount
Figure 1: An example rooftop shown without and with mount.
ComponentSpecifications
Large “Non-Pen” Frame Length: 34″
Width: 34″
Height: 6′
25 lbs (123.2 lbs with weights)
Small “Non-Pen” Frame Length: 17″
Width: 14″
Height: 5′
14.6 lbs (61.6 lbs with weights)
Rubber Mat Length: 38″
Width: 38″
Height: 0.9″
Cinder Blocks Length: 15.25″
Width: 5.75″
Height: 7.5″
~30 lbs each

Wiring Paths

Our technicians try to follow existing wiring paths to get into main telecommunications conduits or corridors within the property. The goal is a clean, accessible connection into the building’s main telecommunications closet (or a similar location where other utilities manage their equipment).

Typical wiring paths include using wiring conduit from other providers (like cable companies), hallways, and other main electronics arteries within a building. Our aim is to ensure that wiring does not change the current aesthetics of the property. We run all wiring in a similar fashion to any existing cabling in the building.

If a custom path is required, this is likely identified during the walkthrough. For complex installations, it’s common for some building penetration (industry-standard drilling, wiring, and proper weather proofing techniques are used as appropriate) all with prior approval and permissions by the property manager or owner(s).

Stephouse Networks is a licensed and bonded commercial contractor with all the necessary levels of insurance coverages. We will NOT attempt any work outside of our scope. We have solid relationships with electrical and roofing contractors that we rely upon when needed.

Stephouse services and other internet services simultaneously running
Figure 5: Stephouse provides internet service without interrupting cable, fiber optic or DSL services.

A successful Stephouse Networks installation provides high-speed internet services without interrupting existing services from other providers.

Access & Maintenance

Proper internet service maintenance for larger properties requires access to these properties at 24/7 basis. This typically requires a Right of Entry agreement, keys, codes, and other property access assets. Our technical team can work with property management to identify a comfortable level of building access that allows for maintenance for our services without interfering with tenants.

Ethernet Switch and Routing Equipment

Networking equipment
Figure 2: An example of a telecommunications closet and network equipment.

Once Stephouse wires its equipment into the building, the wires typically terminate in some type of telecommunications or office area. To share this connection with various access points, we must install a switch and/or routing equipment.

Clean installations keep our routing setup in check without interrupting other services that may be using the same closet.

Wired Internet Access

More than likely, your building has existing wiring available that we will be can leverage to provide internet access. Whether its older telephone wiring or newer ethernet cabling, we will be able to tap into that wiring to deliver internet services to your tenants.


Contact Us

Questions? Comments? Feel free to ask! We’d like the opportunity to provide quality, high-speed internet service to your tenants and will answer any questions or concerns that you might have.

Monday through Friday, 9am-5pm: (503) 548-2000
Email: info@stephouse.net