We appreciate our customers and our community. We understand that there comes a time where a customer might outgrow our service as a business, or maybe move away to the next step in their lives.

If you find yourself needing to cancel our internet service, please let us know with a phone call at least 7 days before your next billing cycle. We request this of our departing customers to avoid partial payments and to make sure everyone moves forward with a clean slate.

Once you let us know that you’re canceling your subscription, we’ll set up an appointment to pick up our equipment, if you have any (this is more common with residential installations).

One of our crew may give you a call towards the end of our service relationship to tie up any loose ends. Otherwise, we always wish our departing customers the best of luck with their next adventure and hope they find great service down the road.

Posted in: Billing Questions