Some Stephouse Networks customers will receive a DSL modem/router combo device if they are in a multi-tennant or office building that requires that type of setup to access the internet.

If you’ve received one of these devices from us, please do not push the factory RESET button on the back of the device.

Pushing this small button, usually with a paperclip end or a small screwdriver, will set the device back to its factory settings and will disconnect you from the internet.

There may be a time where you’ll contact Stephouse Networks for troubleshooting and one of our staff members might tell you to “power cycle” or “restart” the device. This means removing the power to the device and replacing it (plugging it back in) to get the device.

Here are a list of steps to follow:

  1. Remove the power cable from the device or unplug the power cable from your wall outlet.
  2. Wait about 10-12 seconds.
  3. Plug the power cord back into the device or back into the wall outlet.
  4. Wait a few moments for the device to turn back on, load all of its settings, and reconnect your devices to the internet access.

Please read this article on the differences between resetting, rebooting, and other similar tasks so that you don’t accidentally kick yourself off of our service.

Pushing the factory reset button will wipe out the settings on the device, eliminating your access to the internet. If you have any questions about a DSL modem/router combo device, please call our Technical Support line at 503.548.2000 or email us first at support@stephouse.net through an alternate internet connection.

NOTE: This factory reset button is on all kinds of networking devices, and not just on Stephouse Networks’ equipment. If you push this button on your own router, you might reset all of its settings. Please be careful!

Posted in: Tips and Tricks