After long periods of use, wireless equipment will sometimes need to be reset. This includes: your POE adapter, your router and your devices (PCs, tablets, etc.).

Restarting devices lets the devices refresh their settings and realign with any changes that may have been made at one of our service towers to improve the overall network’s performance.

Go ahead and unplug the power cord from your POE adapter and your router. Wait about 30 seconds or so, then re-plug those cords back into the devices. Let them restart.

It’s also a great idea to restart your device that you’re using to connect to the internet as well. This will give it a fresh start along with the other restarted network devices. Oh, don’t forget to save any work you’re doing before you restart!

Posted in: Connection Issues