If you’re having issues with your connection, it’s always a good idea to reboot things. Restart your computer, unplug your wireless router then plug it back in, etc.. Rebooting these devices can do wonders in solving connection issues.

If you have a DSL modem, you may even want to press the “reset” button on the back DSL modem. Please do not press the reset button.


While it might seem like a good idea, the reset button on a DSL modem can actually work against you. The reset button wipes out any configurations Stephouse have put on the modem.

Without these settings, Stephouse is not able to access the modem, and it may make your connection problems worse.

Instead, feel free to give us a call at (503) 548-2000, or shoot us an email at support@stephouse.net and we’d be more than happy to help you!

Posted in: Connection Issues